Your Privacy Is Our Priority
eu9my is committed to protecting every piece of personal information you share with us. This policy explains in detail how we collect, process, store, and safeguard your data responsibly and in line with international licensing standards.
Our Commitment
Six Data Protection Principles of eu9my
We protect your privacy through practices that are responsible, transparent, and in line with industry norms.
Personal Information Confidentiality
Your username, phone number, email, and account details are stored in encryption-protected systems. This information is not shared with any third party without your consent, except where required by law.
Financial Transaction Encryption
All financial transactions — deposits and withdrawals alike — are processed through secure channels using the latest encryption technology. Your e-wallet data, bank account numbers, and crypto details are never stored in plain text.
Strict Access Controls
Only eu9my staff with specific authorisation can access user data, and every access is recorded. Internal audits are conducted regularly to ensure no misuse of information occurs.
Your Right to Access Data
As a registered user, you have the right to request a copy of the personal information we hold about you. You may also request a correction if any information is inaccurate, through our customer support channels.
Right to Account Deletion
You may request deletion of your account and related personal data at any time. Such requests will be processed in accordance with our internal procedures, taking into account applicable legal compliance requirements.
Policy Update Notifications
Whenever there are significant changes to this Privacy Policy, eu9my will notify registered users by email or via in-platform notifications. The latest version is always available on this page.
Effective Date: This Privacy Policy takes effect from 1 January 2026. By continuing to use the eu9my platform, you are considered to have read and agreed to this policy. Please contact our support team if you have any questions.
Introduction and Scope of This Policy
eu9my ("we", "platform", or "eu9my") is an online casino and sports betting service provider operating under international licensing. This Privacy Policy explains how we handle the personal information of users ("you") who use the website at the domain eu9my.onl and all related services.
This policy applies to all individuals who register an account, use our services, contact customer support, or visit our website. By registering or using any part of the eu9my platform, you agree to the collection and use of information as described here.
eu9my places personal information protection as a priority and is committed to ensuring all data is handled with care, security, and responsibility at all times.
Personal Information We Collect
eu9my collects personal information when you register an account, use our services, or interact with our platform. The information collected covers the following categories:
Account Registration Information:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth for age verification — you must be 21 years of age or older to use the eu9my platform
- An active email address
- A Malaysia mobile phone number
- A username and password chosen by you
Identity Verification Information:
- A copy of your identity card or passport (required for KYC verification)
- Proof of current residential address if required
- Payment method details such as your e-wallet account holder name or transaction reference number
Platform Usage Information:
- Records of gaming activity, bets placed, and financial transactions
- Deposit history using Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, and cryptocurrency
- IP address, device type, operating system, and web browser information
- General location data (country and region) for compliance purposes
Purpose of Data Collection and Use
All information collected by eu9my is used for legitimate and specific purposes. We do not use your data for purposes unrelated to the provision of services without your explicit consent.
- Processing account registration and verifying user identity in accordance with licensing requirements
- Processing deposits, withdrawals, and other financial transactions securely
- Providing 24/7 customer support via live chat and email in Malay and English
- Sending account-related information, bonuses, promotions, and service updates
- Preventing fraud, money laundering, and other unlawful activities
- Fulfilling legal compliance obligations and reporting requirements under international licensing
- Improving the user experience and enhancing platform quality
- Conducting data analysis for ongoing service improvement
eu9my will not sell, rent, or trade your personal information to any third party for marketing purposes without your explicit prior consent.
Sharing Information with Third Parties
eu9my does not disclose your personal information to third parties except in the following legitimate and necessary circumstances:
- Payment Service Providers: Minimal transaction information is shared with approved payment processors to enable deposits and withdrawals to be processed
- Gaming Service Providers: Limited account details are shared with licensed gaming software providers to enable access to games
- Legal Requirements: We may disclose information if required by law, court order, or a competent regulatory authority
- Fraud Prevention: Information may be shared with licensed identity verification partners for KYC verification and fraud prevention purposes
All third parties working with eu9my are required to sign data confidentiality agreements and comply with data protection standards that are equal to or higher than those we practise.
Data Security and Storage
eu9my implements robust technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse.
- All data is stored on servers protected with industry-grade encryption
- Website connections use the HTTPS protocol with a valid SSL certificate
- Passwords are stored in hashed form and cannot be read directly by staff
- Platform administrative access is restricted to authorised staff only
- 24/7 monitoring systems to detect and respond to security threats
- Regular data backups are carried out to ensure data availability and recovery in the event of an unexpected incident
Active account data is retained for as long as your account is active and for the period required after account closure in accordance with legal requirements. Financial transaction data is retained for the period specified by the relevant authorities.
Cookies and Tracking Technologies
eu9my uses cookies and similar tracking technologies to improve your experience on our platform. Cookies allow us to recognise your device, save your settings preferences, and provide a more relevant experience.
Types of cookies used:
- Essential Cookies: Required for core platform functions such as login sessions and account security
- Performance Cookies: Collect data on how users interact with the platform for improvement purposes
- Functional Cookies: Save your language preferences, display settings, and other preferences you have set
You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality.
Your Rights as a User
As a user of the eu9my platform, you have the following rights regarding your personal information. To exercise any of these rights, please contact our customer support team.
Right of Access
Request a copy of the personal information we hold about you
Right of Rectification
Request correction of information that is inaccurate or incomplete
Right of Erasure
Request deletion of personal data under certain circumstances
Right to Object
Object to the processing of your data for direct marketing purposes
Right to Data Portability
Receive your data in a machine-readable format
Right to Restriction
Limit data processing while a dispute is being resolved
Account Security and User Responsibilities
While eu9my takes comprehensive security measures, you also play an important role in protecting your account. You are responsible for:
- Keeping your account password confidential and not sharing it with anyone
- Using a strong password that includes uppercase letters, lowercase letters, numbers, and symbols
- Logging out of your account after using a shared device
- Notifying eu9my immediately if you suspect unauthorised access to your account
- Keeping your account information up to date at all times, especially your email address and mobile phone number
eu9my will not be responsible for any losses resulting from a user's failure to keep their login credentials secure.
Changes to This Privacy Policy
eu9my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to registered users through appropriate channels.
The date of the most recent update will always be shown at the top of this policy. We encourage you to check this page periodically to stay informed about how we handle your information.
Continued use of the eu9my platform after any changes to this Privacy Policy will be considered your acceptance of the updated version.
Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your rights regarding personal data, our support team is ready to help.
Support in Malay and English
Related Documents
Policy Summary
- Data collected only for service purposes
- Not sold to third parties without consent
- Encrypted at every layer
- You have the right to access and delete your data
- 24/7 privacy support available
- Policy updated as needed
eu9my operates under international licensing and adheres to strict data protection standards.
Frequently Asked Questions
Privacy Policy Questions
Answers to the most frequently asked questions about how eu9my handles your personal data.
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